This FAQ section provides answers to common questions customers may have when shopping with Kiwi Scent. Our goal is to help customers clearly understand our products, ordering process, shipping, and policies to ensure a smooth shopping experience.

Where do you deliver orders?
Kiwi Scent delivers orders across Pakistan. Orders can be shipped to all major cities and most towns nationwide where courier delivery services are available.

How long does delivery take?
Delivery time depends on the customer’s location. Orders within Karachi are usually delivered within 1 to 2 working days, while deliveries to most other cities in Pakistan generally take 2 to 5 business days.

What are the delivery charges?
Riyah Store charges a standard delivery fee of Rs. 250 for orders across Pakistan.

Do you provide order tracking?
Yes, once the order has been dispatched customers will receive tracking information so they can monitor the progress of their shipment.

What products do you offer?
Kiwi Scent offers a variety of fragrance and care products including perfume for him, perfume for her, unisex perfume, hair care products, skin care products, air care products, and pocket sized fragrances.

Can I return a product if I am not satisfied?
Customers may request a return within 1 to 3 days from the delivery date as long as the product is in its original condition and packaging. Return eligibility also depends on the product category and size.

How will I receive my refund?
Once the returned product is received and inspected, the refund will be processed within 5 to 7 business days. Refunds are usually issued through the original payment method, or alternatively through store credit or bank transfer if the original method is not available.

Who pays for the return shipping?
Customers are responsible for arranging and paying for the return courier. The product must be securely packed and sent back within the return period.

How can I contact Kiwi Scent for support?
Customers can contact Kiwi Scent for any questions or assistance through the following details. Email: support.riyah@gmail.com and Business Number: +923700291454.